Discover how Ability empowered a leading UAE banking institution to achieve digital transformation, optimize operations, and build a world-class fintech platform through strategic offshoring and innovative solutions.
A prominent UAE banking financial institution partnered with Ability to undergo comprehensive digital transformation. Through strategic offshoring, AI-driven solutions, and operational excellence, we helped transform their customer experience, reduce costs by 50%, and launch innovative fintech capabilities.
Three key transformation areas:
Streamlined technology infrastructure and development.
Handled all necessary legal and administrative paperwork.
Identified and onboarded top talent for key roles.
Facilitated seamless transfer of operations.
Ensured efficient and compliant payroll processing.
The institution strategically leveraged Ability's offshore model to reduce operational costs by 50% while scaling teams efficiently across call center operations, banking processes, and digital infrastructure management.
Ability deployed specialized teams across critical functions, including:
Through strategic offshoring and process optimization, the institution achieved remarkable results: 50% cost reduction, 400% increase in ENR sales, 130% improvement in retention rates, and Google review ratings improved from 2.0 to 3.5 stars.
$140,332 USD Monthly
$66,777 USD Monthly
of Over $95,000 per Month While Enhancing Team Quality.
When this UAE banking institution first partnered with Ability, they were struggling with legacy systems, high operational costs, and declining customer satisfaction. Today, they stand as a digitally transformed financial services leader with optimized operations and enhanced customer experience.
Expanded global reach.
Significant growth in 3 years.
Ability's comprehensive approach encompassed strategic offshoring, digital transformation, cybersecurity enhancement, and operational excellence. Through our partnership, the institution not only reduced costs significantly but also improved service quality, customer satisfaction, and positioned themselves for future growth in the competitive fintech landscape.
