Set up a dedicated offshore team unit, trained specifically on GMZ's auto sales servicing journey
GMZ Motors Newcastle, a leading automotive dealer, partnered with Ability to transform their customer experience through dedicated offshore telesales and contact center operations. By providing specialized automotive-trained agents, Ability helped GMZ achieve remarkable growth in sales, customer satisfaction, and operational efficiency.
Ability supported GMZ Motors with comprehensive BPO solutions:
Streamlined technology infrastructure and development.
Handled all necessary legal and administrative paperwork.
Identified and onboarded top talent for key roles.
Facilitated seamless transfer of operations.
Ensured efficient and compliant payroll processing.
Ability delivered end-to-end automotive customer journey support:
GMZ Motors transformed from fragmented systems and long lead cycles to an AI-driven, integrated customer experience platform.
$140,332 USD Monthly
$66,777 USD Monthly
of Over $95,000 per Month While Enhancing Team Quality.
Starting as a traditional automotive dealer with fragmented systems, GMZ Motors has revolutionized its customer experience through strategic offshore partnerships. This transformation enabled the company to streamline operations, enhance customer satisfaction, and achieve remarkable growth in an increasingly competitive automotive market.
Expanded global reach.
Significant growth in 3 years.
Ability's comprehensive offshore contact center and CRM integration solutions have been instrumental in GMZ Motors' success—delivering exceptional customer experiences, optimizing operations, and driving sustainable growth in the automotive sector.
